Community Resources

Listed below are links to community resources that may help during the COVID-19 outbreak. The list is updated as frequently as possible, but some information may have changed more quickly than we can make the revisions. If you know of any community resources not included in this list, please email mbauer@captaincares.org.

Please note CAPTAIN CHS is not providing endorsements for the private resources listed, but list those in an effort to connect community members with as many sources of support as possible.

General Resources

  • A free hotline for consumers (1-888-364-3065) where health department experts will be available to answer questions about the virus. A dedicated website is also available as a resources.

  • AT&T will waive internet data overage fees, cease disconnections and keep hot-spots open for 60 days.

  • Bias Incidents Hotline

    Attorney General announces hotline for bias incidents. Attorney General Letitia James’ office launched a hotline on Monday for New Yorkers to reported hate crimes and bias-based incidents related to the COVID-19 outbreak. Anyone experiencing hate crimes and bias incidences can report them by emailing the Attorney General’s Civil Rights Bureau at civil.rights@ag.ny.gov, or calling 1-800-771-7755.

  • 211 offers information on services including food, shelter, domestic safety, childcare, eldercare, substance abuse treatment, mental health services, employment and job training, volunteer opportunities and much more. Open 24 hours a day, 7 days a week in over 200 languages.

  • You can complete your Census online without a face-to-face interview. Visit the site to see how.

  • Visit to be connected with open or available childcare providers.

  • During a novel coronavirus conference call briefing, Governor Andrew M. Cuomo announced the State Department of Financial Services will require insurance companies to waive co-pays for telehealth visits. This action will encourage New Yorkers to seek medical attention from their homes rather than visit a hospital or doctor's office — ultimately reducing strain on the healthcare system and preventing further spread of the virus.

  • The World Health Organization provides information for the public on Coronavirus, COVID-19, including how to protect yourself, Q&A on the virus, and easy-to-navigate factual resources.

  • Governor Andrew M. Cuomo announced a new directive by the State Department of Financial Services requiring New York health insurers to waive cost sharing associated with testing for novel coronavirus including emergency room, urgent care and office visits. The Governor also announced New Yorkers receiving Medicaid coverage will not be expected to pay a co-pay for any testing related to COVID-19.

  • The Disaster Distress Helpline, 1-800-985-5990, is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.

  • New York Driver's Licenses, Non-Driver ID Cards, and Vehicle Registrations that expire during the shut-down are automatically extended through April 19th

  • For the hotline number of your local domestic violence program, call the New York State Domestic and Sexual Violence Hotline at 1-800-942-6906

  • Wellspring is expanding its efforts to support survivors of relationship and sexual abuse by offering an internet based chat hotline, effective Monday, March 16, 2020. As with all their services, including their 24-hour telephone hotline (518-584-8188), the chat service is available to people who are currently experiencing harm related to domestic violence and/or sexual assault AND for the friends, family members, and loved ones of people who are victims of domestic violence and/or sexual assault. It is an opportunity for people to get information about their rights and options related to domestic violence or sexual assault. A link to the chat service can be found on their website (www.wellspringcares.org) - found close to our hotline number at the top of every page. Clicking on that link will take the user to another website. Once the user types a message to Wellspring, an advocate will be able to begin the conversation.

  • Governor Cuomo Announces Three-Way Agreement with Legislature on Paid Sick Leave Bill to Provide Immediate Assistance for New Yorkers Impacted By COVID-19. Visit for more information.

  • The Emotional Support Line provides free and confidential support, helping callers experiencing increased anxiety due to the coronavirus emergency. The Help Line is staffed by volunteers, including mental health professionals, who have received training in crisis counseling: 1-844-863-9314.

  • New York’s Chief Administrative Judge Lawrence K. Marks directed courts across the state to suspend operations, which will include eviction proceedings and pending evictions, until further notice as the state continues to combat the novel coronavirus outbreak. (Story from the Times Union - we are working to find an official posting for this.)

  • From Governor Cuomo's Office: To help, the State is issuing a new directive to provide 90-day mortgage relief to those impacted by the novel coronavirus. The directive includes: waiving mortgage payments based on financial hardship; no negative reporting to credit bureaus; grace period for loan modification; no late payment fees or online payment fees; postponing or suspending foreclosures. They will also instruct state-chartered banks to waive ATM fees, late fees, overdraft fees and fees for credits cards to help lessen the financial hardship of the COVID-19 pandemic on New Yorkers. (Awaiting official link.)

  • Visit for a listing of food pantries and other locations where individuals and families can access emergency food. Updated 3/25/20.

  • Please visit for the Food Pantries of the Capital Region's resource guide with listings of services including community meals, clothing, and housing assistance.

  • Visit here for information from Fulton County on their recommendations, response, and resources available.

  • The Family Counseling Center is offering a free of charge call-in service to any individual wishing to speak to a mental health professional. This non-crisis "warm-line" will be staffed by trained Family Peer Advocates, ready to assist in a variety of ways. Please do not hesitate to reach out, we are all in this together! 1-518-725-4310 extension 333.

  • Through United Way’s partnership with H&R Block, most every household with a simple return can file their federal and state taxes for free!

  • Treasury Secretary Steven Mnuchin says the Trump administration has decided to push the income tax filing date to July 15 from April 15. Mnuchin announced the decision in a tweet Friday saying that at President Donald Trump’s direction “we are moving Tax Day from April 15 to July 15. All taxpayers and businesses will have this additional time to file and make payments without interest or penalties.” **New York's Governor Cuomo announced the extension applies to New York State tax returns as well.

  • Price Chopper, Stewarts, and Target have all announced they are hiring part-time. Please see the individual business sites for additional details.

  • Social distancing and quarantine may come with concerns for individuals, families, and communities. View SAMHSA’s "Tips For Social Distancing, Quarantine, And Isolation During An Infectious Disease Outbreak" for use during this time.

  • Visit for an update on Montgomery County's response to COVID-19.

  • National Grid is temporarily suspending collections-related activities, including service disconnections, to lessen any financial hardship the COVID-19 pandemic may have on customers. These policies are effective immediately and will be in place through the end of April. National Grid is working to defer a bill increase that was scheduled to take effect April 1. The company has asked New York regulators for permission to postpone the previously approved gas and electricity delivery price increases in recognition of the unprecedented hardships the COVID-19 outbreak continues to bring to families across the region.

  • Information on the New York State PAUSE Act, including provisions for business closures, rules for seniors and social distancing, and more.

  • We're providing a link to the daily updates from Governor Andrew Cuomo to keep our community members as informed as possible about new rules, changes, and urgent information related to the COVID-19 outbreak.

  • NYS Medical and Student Debt Halted

    New York will temporarily halt the collection of medical and student debt owed to the state, and referred to the Office of the Attorney General (OAG) for collection, for at least a 30-day period as of 3/17/20, in response to growing financial impairments resulting from COVID-19.

  • The Capital District YMCA is offering a series of videos to keep you fit while at home - all for free on their Facebook page! For seniors, adults, and even kids

  • With schools, offices, restaurants, and gyms closed, people are spending most of their time at home and it's important to reiterate the importance of physical activity and exercise. Here's a great list of links and ideas to help stay active.

  • The Pet Food Pantry at the Menands Animal Care Center is available. If you are in need of pet food, you may stop by the shelter between the hours of 10 am and 5 pm. A staff member will meet you at the door. If possible, please reach out to customercare@mohawkhumane.org in advance to let them know what you need. For those who are ill or in self-isolation and live in Albany, Rensselaer or Saratoga County, they are able to drop off food at your door. Please call 518-434-8128, ext. 227 or email ngaganon@mohawkhumane.org to make arrangements.

  • If you're seeing exorbitant pricing on important consumer goods, you can file a complaint with the New York State Attorney General.

  • Due to the COVID-19 outbreak, many in-person recovery meetings across the nation are being cancelled and moved to an online format. It is imperative that the recovery community still has a connection to support groups in these uncertain times. Visit for a list of some of the online recovery resources and meetings that a volunteer group pulled together. Please note we have not verified the links.

  • Saratoga County residents can enroll in the County’s CodeRED emergency notification system to receive updates from the county’s Emergency Management Team - a free service.

  • Quickly find the most updated information on local health and safety recommendations for Saratoga County here.

  • US Small Business Administration's Fact Sheet on Economic Disaster Loans for New York businesses. Visit for more information.

  • Great information from John Hopkins University on social distancing.

  • The way tolls are collected on the New York State Thruway is changing because of coronavirus concerns. Starting Sunday morning, anyone paying with cash at a toll plaza will instead be sent a bill in the mail.

  • How to cope with COVID related stress and anxiety.

  • The Times Union is offering free online coverage of Coronavirus. There is no paywall.

  • NYS is waiving the 7-Day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines. If you are filing a new unemployment insurance claim, the day you should file is based on the first letter of your last name. If your last name starts with A - F, file your claim on Monday. For last names starting with G - N, file your claim Tuesday. For last names starting with O - Z, file your claim on Wednesday. If you missed your filing day, file your claim on Thursday or Friday. Filing later in the week will not delay your payments or affect the date of your claim, since all claims are effective on the Monday of the week in which they are filed. -HOW TO GUIDE AVAILABLE FOR DOWNLOAD BELOW-

  • Verizon will waive late fees and not terminate service for 60 days.

  • CNet gives advice on how to properly clean one of your most used devices - your phone.

Resources for Families

  • Where kids can get a free lunch while school is out.

  • Spectrum - Free Internet for Displaced Students

    Spectrum says it will offer free internet access to Capital Region households that have students sent home due to the coronavirus outbreak, including both college students and K-12 students. The 60-day offer is only available to households that aren't already Spectrum customers. The deal includes free WiFi access. Call 1-844-488-8395 to enroll. Installation fees are also being waived. The deal starts Monday.

  • Shenendehowa Free School Lunch Help

    For any Shenendehowa families on free or reduced lunch that are in need of meals, and cannot get to the three delivery locations, please contact CAPTAIN's Cheryl's Lodge at 518-373-8873. Leave a message with your name and phone number and we will contact you to arrange meals.

  • Shenendehowa School is suspended though April 19th. Please visit for more information.

  • Out of an abundance of caution, WSWHE BOCES District Schools are joining area districts and cancelling classes for K-12 students from March 16 through April 17, 2020. Part of this time is the scheduled spring break.

  • Amazon is making a selection of family-friendly and programming for kids available for free streaming on Prime Video as a result of the COVID-19 health crisis, which has people trapped at home. The content is available to all Amazon customers, and includes a mix of Amazon Original kid and family shows as well as select third-party family movies and TV series licensed from studio partners.

  • WMHT is offering numerous resources for at-home learning while school is out, including daily lessons and more for grades 4-12.

  • For as long as schools are closed, Audible is open. Starting now, kids everywhere can instantly stream an incredible collection of stories, including titles across six different languages, that will help them continue dreaming, learning, and just being kids. All stories are free to stream on your desktop, laptop, phone or tablet. View for more information.

  • Whether you had a big party planned or not, being forced to stay in the house for your birthday is a bummer, especially if you’re a kid. Social distancing has made just about everything more complicated, but with the right kid’s birthday party ideas you can still celebrate your little one’s big day at home. All you need is some imagination (and a little sugar wouldn’t hurt).

  • Sesame Street's Elmo gives some great tips on caring for each other in these free online videos.

  • For those parents facing time at home with young children, here are some great ideas and resources to keep little minds busy.

  • All School Digital has 1000+ educational resources (apps/tools/websites/ebook/videos etc..) for all school levels (k-12) organised by subject, year level, type as well as price (mostly free ones). There is also a special filter in the directory so that only resources made free by their owners due to the Covid-19 outbreak will be listed.

  • Download some fun coloring and activity sheets from Disney - for free!

  • View a growing list of free opportunities for students to learn online.

  • A great PBS article on how to discuss the current crisis with your children.

  • Kids, this comic is for you. It's based on a radio story that NPR education reporter Cory Turner did. He asked some experts what kids might want to know about the new coronavirus discovered in China.

  • Mo Willems invites YOU into his studio every day for his LUNCH DOODLE. Learners worldwide can draw, doodle and explore new ways of writing by visiting Mo’s studio virtually once a day for the next few weeks. Grab some paper and pencils, pens, or crayons and join Mo to explore ways of writing and making together. If you post your art to social media, be sure to hashtag it with #MoLunchDoodles!

  • To help educators during this time of coronavirus, Mystery Science has pulled their most popular science lessons and are offering them for anyone to use for free. No account or login is needed.

  • Just because the doors of the library are closed, it doesn't mean all the windows are too. Using your computer or device, you can access a whole host of materials and media for FREE. Visit for more information.

  • Even when schools are closed, you can keep the learning going with these free, special cross-curricular journeys. Every day includes four separate learning experiences, each built around a thrilling, meaningful story or video. Kids can do them on their own, with their families, or with their teachers. Just find your grade level and let the learning begin!

  • Developed by North Colonie teachers and continuously updated, check here for resources to keep your child learning while school is closed.

  • Storyline Online is a free literacy program where actors read to children. Visit for more information.

  • News of the coronavirus COVID-19 is everywhere, from the front page of all the papers to the playground at school. Many parents are wondering how to bring up the epidemic in a way that will be reassuring and not make kids more worried than they already may be. Here is some advice from the experts at the Child Mind Institute.

  • A list of helpful links. Please note we have not vetted or checked these links.

Resources for Seniors

  • The situation around the novel coronavirus (COVID-19) is changing rapidly, and the National Council On Aging is taking proactive steps to share the best information they have to protect the public’s health, especially among older adults. Now is the time to stay informed and follow basic tips to protect yourself and those around you.

  • At this time, The Home Delivered Meal Program is operating with no disruption in service. All clients will receive a pack of emergency meals on Tuesday, March 17 between the hours of 2pm - 5pm. They ask that all participants are home during this time to accept these meals. This is in addition to the regular meal delivery that will continue Monday through Friday between the hours of 11am - 1pm. If you have any questions please call The Office for the Aging meals program at 518-884-4996.

  • With more than 400,000 New Yorkers living with Alzheimer's and 1 million caregivers in our state, the dedicated Programs Team is making educational programs and support groups available via phone or video conferencing. Visit to find a list of groups and dial-in information. There are also tips available for dementia caregivers at home and for individuals in assisted living on the website, as well as a 24/7 Helpline ready to assist at 800.272.3900.

  • The Town of Clifton Park is serving vulnerable seniors through our RUOK program. They will be calling those registered frequently to see if they are OK or have needs. Seniors can register online at the link or call 518-371-0083. Clifton Park residents only.

  • Senior Store Hours: On March 17, Dollar General began senior store hours, which are designed to allow some of their most vulnerable neighbors the ability to shop during the first hour that their stores are open to avoid busier and more crowded shopping periods. For customers who can wait an hour, they strongly encourage you to plan their shopping accordingly to help support their at-risk customers.

  • Fresh Market Special Shopping Hours

    Fresh Market stores will offer special shopping hours for senior citizens and others more at risk to suffer the effects of coronavirus. Store will be open for them from 8-9 a.m., Monday to Friday. Fresh Market stores are located at 52 Marion Avenue in Saratoga Springs and 664 New Loudon Road in Latham.

  • Hannaford Supermarkets announced Thursday it is shortening its store hours to 7 a.m. to 9 p.m. daily, and that it is setting aside a dedicated hour for seniors to shop from 6 a.m. to 7 a.m. Tuesdays through Thursdays.

  • All Price Chopper, Market 32 and Market Bistro stores will close at 10 p.m. and reopen to the general public at 7 a.m. The overnight closures facilitate restocking and additional preventative sanitation, the company said. Stores will open an hour earlier, at 6 a.m., to exclusively serve "members of our communities who are most vulnerable to coronavirus."

  • Beginning Wednesday, March 18, Target will reserve the first hour of shopping each Wednesday at stores nationwide for vulnerable guests – including elderly and those with underlying health concerns.

Open Community Services - PLEASE CALL ORGANIZATIONS TO CONFIRM

  • Strongly Encouraged to CALL for order 518-371-1185 and arrange drive up pick up. Open Monday 10am-3pm, 5pm-7pm, Tuesday 10am-3pm, Thursday 10am-3pm. Located at 5 Municipal Plaza in Clifton Park.

  • Saratoga EOC's Pantry and Kitchen remain open, but with pre-packed and to-go meals. The Pantry is located at 39 Bath St. in Ballston Spa. Hours are: Monday 12:30–5pm; Tuesday 9–noon; Wednesday 9-11:30 and 12:30–4; Thursday – Closed; Friday 12:30-4.
    The Kitchen is located at the Presbyterian-New England Congregational Church, 24 Circular St. in Saratoga Springs. Hours are: Monday-Saturday 11:45-1; Sunday 3-4.

  • UPDATED INFORMATION: For those of you who are sick, or fear getting sick, and need to utilize the food pantry. Please call 518.867.9826 x 224 or email julie@franklincommunitycenter.org BEFORE you visit – they can arrange for food package for you to be picked up without entering the pantry. The pantry is located at 10 Franklin Street in Saratoga Springs.

  • Find a member food bank nearest you. Be sure to CALL AHEAD and check if they're still open and/or have new operating procedures.

  • Visit their map of member food pantries to find one closest to you. Remember to CALL AHEAD to ensure they're open and/or have new operating procedures.

  • Healing Springs Recovery Center will temporarily close on Monday, March 16th. However, they remain available by telephone at 518-306-3048.

Businesses Offering Free Goods or Services - PLEASE CALL BUSINESSES TO CONFIRM

  • Main Street Dogs will provide free and healthy lunches to students in need during the likely case of a school closure. (Sandwiches, fruit, vegetables) If you are a parent or loved one of a child in Corinth that is relying on school meals to maintain a healthy diet, please email, call or stop in to sign up. They are asking that everyone do this ahead of time so they can budget, plan and prep appropriately. Email jshippee@vvcatering.com or call (518) 654-8036 to sign up. Main Street Dogs is located at 227 Main Street in Corinth.

  • In This Difficult time of crisis If any vet, senior, firefighter , police, EMS or correction officer or any of the children out of school Find yourselves without food please feel free to come in sit down and tell one of the diner's highly trained waitresses what you would like to eat. They don't want anyone to be embarrassed or ashamed because we are all like family and family helps out in time and need. When you come in order what you Would like and when you receive your check just initial the bottom and they will take care of the rest. The Route 50 Diner is located at 2002 Doubleday Ave (Route 50) in Ballston Spa.

  • Located at 420 Broadway in Saratoga Springs, their free lunch program will operate as follows: 1.This is for families from elementary school to high school who rely on school lunches as a meal for their children. Children who would otherwise go hungry. 2. It will be available Monday - Friday from 8am to 4pm. CALL AHEAD 518-682-3416.

  • This is not a free resource, but a way to support our local community members in the restaurant industry. Visit for a list of local restaurants across Saratoga County who offer either take-out or food delivery services. This is one way for you to help your local business owners and their employees to stay in business.