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Emergency Assistance

Social Support Navigation (1115 Waiver)

The New York State Medicaid Section 1115 Demonstration Waiver ("1115 Waiver") has improved access, quality, and cost effectiveness of health services for New Yorkers. The 1115 Waiver has allowed the State to implement its Medicaid Managed Care (MMC) program, which provides comprehensive and coordinated health care to Medicaid recipients. Our Social Support Navigation Program helps qualified individuals navigate this waiver and get access to care.

CAPTAIN Community Human Services provides screening and eligibility assessments for Social Support Navigation (1115 Waiver). Please call the case managers for your county below for screening to determine your eligibility:

  • Eligible Populations

    Members must be enrolled in Medicaid Managed Care (MMC) and fall into one or more of the following populations:
    Medicaid High Utilizer;
    Individuals enrolled in a NYS-designated Health Home;
    Individuals with Substance Use Disorder (SUD);
    Individuals with Serious Mental Illness (SMI);
    Individuals with Intellectual and Developmental Disability (I/DD);
    Pregnant and postpartum persons;
    Individuals who are up to 90 days post-release from incarceration with a chronic condition, including SUD and chronic Hepatitis C;
    High-risk children under the age of 18

  • Scope of Services We Can Provide

    Screening and eligibility assessments

    Enhanced care management: referral management, coordination of services, education, and follow up

    Housing: rent/temporary housing, utility assistance, pre-tenancy services

    Nutrition: pantry stocking, cooking supplies

    Transportation: public or private transportation for use of services or referrals

    Referrals: while these are not things we can directly provide, we can provide referrals for other services needed, such as medically necessary home accessibility/safety modifications, asthma remediation, medical respite, and referrals for nutrition counseling and education, food prescriptions, and medically tailored meals

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